The short version: we ship within the United States, most orders land in 5–10 business days, shipping is free over $75, and you have 30 days to send something back.
Where we ship
Carver & Reed ships within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not ship internationally at this time.
How long it takes
There are two parts to the wait. It takes 2–5 business days to prepare and pack an order, then another 3–5 business days in transit. Most orders land in 5–10 business days total.
An order with several items may ship in more than one package and arrive on different days. That is normal, and you are not missing anything.
What shipping costs
Free standard shipping on U.S. orders of $75 or more. It applies automatically at checkout, and the cart will tell you how far away you are. Orders under $75 are charged a flat rate calculated at checkout. Express shipping is available at checkout for orders that need to move faster.
Tracking
You will get a confirmation email as soon as your order is placed, and a second email with tracking the moment it ships. If tracking has not moved for a few days, do not panic — carrier scans lag. If it has been more than 7 days with no movement, email us and we will chase it down.
If you got the address wrong
Please double-check your shipping address at checkout. We cannot reroute a package once it is with the carrier, and an order returned to us for a bad address will need to be repurchased. If you catch a mistake quickly, email contact@carverandreed.com within 12 hours and we will try to fix it before the order is packed.
Lost or stolen packages
If tracking shows delivered and the package is not there, check with your household and your neighbours first, then give it 48 hours — carriers sometimes mark a package early. If it still has not turned up, email us and we will help file a claim and work out a resolution.
Delays
Weather, holidays, and carrier backups happen. We will tell you straight if something is running behind.
Returns
You have 30 days from the day your order arrives to request a return. The item just needs to be unworn and unwashed.
To start one, email contact@carverandreed.com. If the return is accepted we will send instructions on how and where to send it. Please do not send anything back before asking — packages that arrive without a return request cannot be accepted.
Damaged, defective, or wrong item
Inspect your order when it arrives and email us right away if anything is damaged, defective, or not what you ordered. Send a photo if you can. We will make it right, and you will not pay return shipping on our mistake.
What cannot be returned
Gift cards.
Exchanges
The fastest way to get the size or design you actually want is to return what you have and place a new order for the one you want, rather than waiting on an exchange to process.
Refunds
We will let you know once your return arrives and has been inspected. If it is approved, the refund goes back to your original payment method. Banks and card issuers usually take another 5–10 business days to post it, which is on their end rather than ours.
Questions
Email contact@carverandreed.com. We answer every email, usually within 1–2 business days.