Shipping policy

SHIPPING

WHERE WE SHIP

Carver & Reed ships within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not ship internationally at this time.

HOW LONG IT TAKES

There are two parts to the wait. It takes 2-5 business days to prepare and pack an order, then another 3-5 business days in transit. Most orders land in 5-10 business days total.

Larger orders with several items may ship in more than one package and arrive on different days. That's normal and you're not missing anything.

SHIPPING COSTS

Free standard shipping on all U.S. orders of $75 or more. Orders under $75 have a flat rate calculated at checkout. Express shipping is available at checkout for orders that need to move faster.

TRACKING

You'll get a confirmation email as soon as your order is placed, and a second email with tracking the moment it ships. If tracking hasn't moved for a few days, don't panic, carrier scans can lag. If it's been more than 7 days with no movement, email us and we'll chase it down.

WRONG ADDRESS

Please double-check your shipping address at checkout. We can't reroute a package once it's with the carrier, and orders returned to us because of an incorrect address will need to be repurchased. If you catch a mistake fast, email contact@carverandreed.com within 12 hours and we'll try to fix it before the order is packed.

LOST OR STOLEN PACKAGES

If tracking shows delivered but the package isn't there, check with your household and neighbors first, then give it 48 hours. Carriers sometimes mark early. If it still hasn't turned up, email us and we'll help file a claim and work with you on a resolution.

DELAYS

Weather, holidays, and carrier backups happen. We'll always tell you straight if something's running behind.

QUESTIONS

contact@carverandreed.com